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Products

What is different about your milk compared to milk I buy at the store?

Our milk comes straight from the cows to your home in just 24-48 hours! We pasteurize and package the milk daily, using the most rigorous methods to test for freshness and quality at every step along the way. If you purchase milk from a grocery store, the milk is likely to have spent twice as much time in processing, on the road, and at various distribution outlets before making it to the grocery shelf.

Learn more about what makes Smith Brothers milk so special.

 

Where does Smith Brothers Farms' milk come from?

All of our milk is sourced from the highest quality Washington dairy farms. We have developed relationships over the years with some of the finest, most skilled dairy farmers in the state, who adhere to strict standards for land use, animal care, and product freshness and quality.

Is Smith Brothers milk free of artificial growth hormones?

Yes. All of our milk comes from local, Washington farms that have banned the use of artificial (recombinant) growth hormones (rBST).

Does Smith Brothers Farms package their milk in glass bottles?

No. Smith Brothers Farms packages their products in paper cartons primarily for these reasons:

  • 1. For every glass bottle of milk, there are four to six more bottles being cleaned and sterilized for re-use. This process taxes the environment by using a lot of water and energy. Also, each bottle has a lifespan of only about 10 uses before breaking. Paper cartons conserve water, weigh less, transport more easily, and can be recycled.
  • 2. Studies show that the flavor and freshness of milk is compromised when exposed to light. Paper cartons block out the light to ensure fresh-tasting milk.

Are your milk cartons recyclable?

Yes, they are recyclable, and they are compostable. Be sure to check with your local municipality to see if it accepts rinsed cartons for recycling.

Ordering

What is a "standing order"?

A standing order is what we'll deliver to you each week unless you tell us differently. This standing order can be changed at your convenience. You can always add and remove items from your weekly list as you see fit.

 

Can I change my standing order?

Yes. You can change your standing order as often as you want and purchase only what you need. Order changes can be made via phone, e-mail or on our online ordering site.

Is there a minimum standing order?

Yes. We require at least one product to be on your standing order. If you go on vacation or want to skip a week for any reason, just let us know, and we can put your account on hold.

How do I order extra products?

You can access your account online 24 hours a day, seven days a week, and easily update your order. Or, if you prefer, just call us at 1-877-MILKMAN or email us at getmilk@smithbrothersfarms.com, and we can change your order for you. Please note, there is a 6 p.m. cut-off time the day before your delivery.

Delivery

Is there a membership fee or contract to sign?

No. Just sign up and start enjoying weekly delivery of Smith Brothers Farms' milk and other fine products.

 

Does Smith Brothers Farms charge for delivery?

For orders over $10.00, delivery is always FREE. For orders under $10.00, a $1.29 delivery fee will be applied.

What if I am not home when the milk is delivered?

Your Smith Brothers Farms' Milkman will provide you with an insulated porch box to ensure your products stay cool and fresh. Some customers put ice packs or frozen water bottles inside the porch box to help keep the milk cool, especially in the summer months.

How often can I get milk delivered and what day will my delivery be?

Delivery is once a week. The day of your delivery depends on where you live. After you complete the sign-up process, one of our customer service representatives will call or e-mail to schedule your delivery day.

What happens when I go on vacation?

If you would like to skip a delivery, just let us know, and we’ll resume service upon your return.

I am moving-can I still have Smith Brothers Farms' delivery service to my new home?

We hope so! Smith Brothers Farms' home delivery service covers the greater Puget Sound area. To find out if we can deliver to your new address, call 1-877-MILKMAN or send us an email.

Do you deliver on holidays?

We deliver on all holidays except for Christmas Day.

Billing

How do you handle billing and payment?

Billing and payment is easy! We bill you within 48 hours after your delivery. We accept Mastercard, Visa, American Express, and Discover.

 

What if I have a question about my bill?

If you have any question, just give us a call at 1-877-MILKMAN or send us an email.

Can I quit at any time?

Although we are confident you will be satisfied with our services, you may stop service at any time. We pride ourselves on the service we extend to all of our customers. If you are discontinuing milk delivery for a service related issue, please let us know so that we can correct it.

Christmas Prime Rib

1. When do I get it delivered?

Your Prime Rib will be delivered with your weekly order on the week leading up to Christmas (December 19th – December 23rd).

 

2. Is it fresh or frozen?

It is a fresh, never frozen prime rib.

3. How long will it stay good in my refrigerator?

As long as the vacuum pack stays sealed, it will last 7 days refrigerated. If you want to keep it longer than that, we recommend freezing it.

4. How is it delivered to me? Will it fit in my porch box?

Your prime rib is vacuum packed, and then will be placed into a custom wooden box to keep it secure. The box will be delivered in an insulated bag with an ice pack to keep it cold. Your Milkman will place it on top of or near your porch box.

5. Where is the meat sourced from?

The prime rib is packaged by Owens Meats, a family-owned company in Cle Elum. It is choice grown in Washington beef.

6. How many will it feed?

We recommend 12 oz. to 16 oz. per person.

7. Is it already seasoned?

No, however we will include a seasoning packet in the box for you.

8. How long does it take to cook?

It will typically take a few hours. Use a meat thermometer to ensure proper cooking temperature. For Rare you should remove it from the oven when the internal temp reaches about 120 degrees, for medium rare, temp should be 128-132 degrees.

9. How is it packaged?

They are boneless and will have strings around them to hold their confirmation together nicely and are vacuum packed.